DJ FINANCE want you to be happy with any purchase that you make from us. If you are at all unhappy with any item bought from us then you are welcome to return it to us for a full refund. Please see terms & conditions below.
When you have placed an order on our website and have received a confirmation email from us, this only indicates that we have received your order. It does not mean that a contract exists between us until such time as your card has been charged and a receipt/invoice has been processed. This term is to protect us in the event of a pricing error being made, we are unable to supply a certain item, or any other unforeseen error that we are unaware of until brought to our attention. In any case we will always endeavour to contact you and advise that an error has been made and try to come to an acceptable arrangement.
Occasionally we may require additional proof from you to confirm or validate credit/debit card details etc. These may be in the form of faxed or emailed documentation or via our merchant services name/address checking service (which can involve a small charge). We reserve the right to cancel a contract if any information given proves insufficient or incorrect. We also reserve the right to only deliver goods to the card holders billing address, or other address confirmed by the card issuers as being linked to the card that is used for payment. Payment can be made using more than one card, but any additional cards must be registered to the same billing address.
We do not supply goods on a trial basis. Prices quoted will always include VAT unless stated/notified otherwise. Prices & Special Offers are subject to change without prior notice. All products are subject to availability.
We always try our best to keep stock of all items offered for sale, however we cannot guarantee this to always be the case. If we cannot supply an order in one shipment then we will always notify you of this first, then send all subsequent shipments carriage free, with the exception of new items which may incur an additional shipping charge unless we hold the order until all items are in stock.
Visa, Mastercard, Switch, Solo, Maestro, Delta cards all accepted without surcharge.
Personal or business cheques can be used for payment but will need to clear before any goods can be released, this can take up to 10 working days. Bank or Building Society draft cheques and Postal Orders are acceptable and usually clear instantly. You may also transfer funds by Bank Transfer or by paying cash directly into our bank, details of which are shown on the checkout pages of our website, or we can advise you of the details and procedure by phone or email. Goods will be released as soon as we have confirmation that the funds have cleared.
All goods will remain the property of DJ Finance until payment has been made in full. The customer will be responsible for such goods from the time of delivery and will be liable to insure the goods from then onwards.
All products carry a 1-year return to base manufacturers warranty unless specified otherwise. A 3-year extended warranty (1st year + 2 additional years) is available on certain products, details of which are shown in the "Warranty" heading at the bottom of our home page.
All goods in transit from DJ Finance are covered by carriers insurance, a signature is required at the point of delivery and goods cannot be left without this signature.
Claims for damage, missing items or non delivery must be made to us as soon as possible. Any goods found to be faulty from new can be returned for refund or replacement.
Any failed deliveries that are returned to us due to "Customer Not Present", or "Goods Refused" will incur a minimum £5 charge for re-delivery.
Any orders placed with us and cleared by 4pm on any weekday will be shipped the same day for Next Working Day delivery (with the exception of any carrier restrictions such as offshore/extended areas or system failures beyond our control etc). Any orders not cleared by this time will be despatched the following working day unless we contact you and advise otherwise.
We define "Cleared Orders" as orders that have cleared funds and that have passed any relevant security checks.
All product illustrations and descriptions displayed in any of our advertisements are correct at the time of going to press or going live on our website. Any changes we are aware of will be mentioned on our website or at the time of ordering.
The following terms apply to mail order customers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations").
1. Right to Cancel: Customers have the right to cancel any contract from the date the order is placed up to 14 days after delivery. Please note that items made to order or those that have been opened, such as CDs, DVDs, software, and controllers, cannot be returned under the 14-day "Cooling Off Period."
2. Returning Goods: To exercise your right to cancel, you must return the goods to us within 14 days. The items must be unused and in the same condition as when they were sent.
3. Return Address: Please return the goods to the following address:
DJ Finance, 11 - 13 Church Street, Shirley, Southampton, SO15 5LG.
4. Shipping Costs: Shipping costs are non-refundable. If you selected free delivery, a charge of £9.95 will be deducted for the original delivery.
5. Return Expenses: Customers are responsible for covering the return shipping costs. For more detailed information, refer to our Returns Terms and Conditions.
6. Refund Processing: Once you notify us of your cancellation, we will process your refund or credit your account within 30 days for the amount you paid for the goods. Please note, this does not include any additional charges incurred at your request, such as express delivery.
7. Care of Goods: It is essential to take proper care of the goods to ensure they can be resold as new. If the items are not returned in a condition suitable for resale, we may seek compensation for any loss in value.
8. Business Purchases: Please be aware that customers purchasing on behalf of a business (e.g., sole traders, limited companies) are excluded from distance selling regulations. This includes purchases for business use, such as in nightclubs, bars, mobile DJ services, and private parties. Refunds for such purchases will be processed within 30 days from cancellation for goods not yet delivered, or 30 days from the return date, provided the conditions mentioned above have been followed.
9. Damaged or Faulty Goods: Customers may return damaged or faulty goods within 30 days from the date of sale for a full cash refund, replacement, or repair, depending on what is most suitable.
By placing your order, you agree to our terms, conditions, and refund policy.
